IGNITE FAQ

What is IGNITE?

IGNITE SBIR/STTR creates an intuitive, user-friendly environment for defense users and small businesses to connect, creating viable pathways for communication with interested users. IGNITE SBIR/STTR will be a key tool for businesses to continue to develop their portfolios and tailor their capabilities and investments for government customers. IGNITE SBIR/STTR will also be a key tool for government users looking for pre vetted awardees with emerging technologies

How do I create an IGNITE account?

• SBIR/STTR companies click here to login or claim your account
• VISION users click here to see the instructions for accessing IGNITE through your VISION account
• Government users without a VISION account 

***Government users-Please use your government email when creating your VISION/IGNITE account or you will not be able to access the application

Who can access IGNITE?

• Any VISION user
• Any company that has been awarded a SBIR/STTR award within the Air Force in the last 5 years
• Any government user that is a part of one of the following organizations

      -Department of Agriculture

      -National Institute of Standards and Technology

      -National Oceanic and Atmospheric Administration

      -Department of Defense

      -Department of Education

      -Department of Energy

      -Advanced Research Projects Agency - Energy

      -Department of Health and Human Services

      -National Institute on Disability, Independent Living, and Rehabilitation Research

      -Centers for Disease Control and Prevention

      -Food and Drug Administration

      -National Institutes of Health

      -Department of Homeland Security

      -Countering Weapons of Mass Destruction

      -Department of Transportation

      -Environmental Protection Agency

      -National Aeronautics and Space Administration

      -National Science Foundation

      -United States Air Force

      -United States Army

      -Defense Advanced Research Projects Agency

      -Defense Health Agency

      -Defense Logistics Agency

      -Defense Microelectronics Activity

      -Defense Threat Reduction Agency

      -Missile Defense Agency

      -National Geospatial-Intelligence Agency

      -United States Navy

      -Office for Chemical and Biological Defense

      -Special Operations Command

      -Strategic Capabilities Office

      -Space Development Agency

      -United States Marine Corps

      -United States Coast Guard

      -United States Space Force

      -Air National Guard

      -Army National Guard

How much does IGNITE cost?

IGNITE is free for government users and SBIR/STTR companies! So log in and start collaborating!

How do I make my Sam.gov profile public?

Step 1: Confirm the UEID was entered correctly

Step 2: Login to Sam.gov

Step 3: It will ask you what you would like to update and you will select "I would like to update/renew my entire Entity Registration" and hit next

Step 4: The next question is "Would you like to change the purpose of your entity's registration?" You can select "No"

Step 5: You will be able to view the Confirm your CAGE code page and you will select Next

Step 6: You will be able to view the Confirm Purpose of Registration page and you will select Next

Step 7: On Review Current Registration Information you will choose the first option if everything is correct and hit Next

Step 8: The next step allows you to check whether to include in the public search or not. This needs to be selected and then you will continue the registration process to save those updates from there

As a SBIR/STTR company, I am getting an error message that states "Invalid Unique Entity ID." How do I resolve this?

Step 1: Confirm the UEID was entered correctly

Step 2: Login to Sam.gov

Step 3: It will ask you what you would like to update and you will select "I would like to update/renew my entire Entity Registration" and hit next

Step 4: The next question is "Would you like to change the purpose of your entity's registration?" You can select "No"

Step 5: You will be able to view the Confirm your CAGE code page and you will select Next

Step 6: You will be able to view the Confirm Purpose of Registration page and you will select Next

Step 7: On Review Current Registration Information you will choose the first option if everything is correct and hit Next

Step 8: The next step allows you to check whether to include in the public search or not. This needs to be selected and then you will continue the registration process to save those updates from there

I provided all of my information and it states that the Claim Request was unsuccessful, what do I do next?

This can occur for two reasons:

1. SBIR/STTR companies will need to use the exact PI or POC's email from Sam.gov to claim their account. If that email is not used then it will not let a user claim the account

Or

2. A user has already claimed the company account. The user who has claimed the account can add you to the company account under Accounts --> Users --> Invite Use

How do I turn off my notifications within IGNITE?

Go to Account → My Account → Under settings you can turn on or off your notifications

As a VISION user, can the companies see what initiatives I am working on?

No, because VISION is CAC enabled companies will not be able to see the initiatives you are working on within VISION

I am a government user, how do I chat with SBIR/STTR companies?

When you click into a company storefront you will see the chat button which will allow you to reach out to SBIR/STTR companies. On the left navigation, you can view your chat history to see unread messages and who you have previously communicated with.

I am a SBIR/STTR company, how do I chat with government users?

In the user directory, you can click on a user to see if their communication preferences are enabled. If they are enabled, you will be able to click the chat button. If it is disabled, it will say "this users preferences do not allow new messages." On the left navigation, you can view your chat history to see unread messages and who you have previously communicated with.

As a SBIR/STTR company, can I see/communicate with other companies?

No, you can only view government users in the user directory

As a SBIR/STTR company, how do I communicate with a government user I am interested in collaborating with that has their chat preferences disabled?

You cannot initiate a chat when a user has their chat preferences turned off

I am a SBIR/STTR company currently contracting with another organization to help manage and support my company in the SBIR/STTR contracting and award process. How would I get them access to IGNITE?

Our recommendation would be to provide them with an email from your company domain so they are directly connected to your company account. Once they have that email set up they will be able to set up their user account within your company profile.

Why am I seeing some companies who have more content than others?

• There are two types of company profiles you will see as a government user within IGNITE: claimed and unclaimed accounts
• Unclaimed accounts: The company profile is present but the SBIR/STTR company has not added any additional data to their company storefront. The only information you will see on these accounts is the data being ingested by the 3rd party integration sources
• Claimed accounts: The SBIR/STTR company has logged into the application and claimed their account. Once they do this they are able to add additional data that is searchable by all government users

When viewing a company's awards, some awards have a significant amount of data on the award and others have very limited information. Can you help me understand why?

The award data is being populated from several 3rd party integration sources, so if the data isn’t available in those sources then we are not able to add it to the award in IGNITE

As a government user, will my email be exposed to companies?

No, with IGNITE's communication hub you can connect with companies without ever giving them your email or contact information

My page isn't loading on Microsoft Edge, how do I get access?

Step 1: Open Microsoft Edge
Step 2: Click Settings and More (ellipsis) button on the top-right corner
Step 3: Select the Settings option
Step 4: Click Default browser
Step 5: Under the Internet Explorer compatibility section, turn on the Allow sites to be reloaded in Internet Explorer mode toggle switch

I have a support request, where do I submit it?

Please submit your IGNITE support request here

I have a feature suggestion for an application feature, where do I submit it?

Please submit your IGNITE feature suggestion here